Careers
Sound Royalties is dedicated to creating financial solutions that help sustain the music community. We have a deep appreciation for music and music professionals. We understand what it’s like for artists to think about how they will fund their next project, tour, or if their next royalty check will be enough to cover expenses.
1-844-4ALL-MUSIC
What We Do
We are a specialty finance company in the fast-growing Music Finance industry. We support music creatives by providing them with financial options, especially so they do not have to sell their music copyrights to get funding. We provide customers with an upfront cash advance, which is repaid by their music royalties. They get the money they want, AND they keep the rights to their music!
Frequently Asked Questions
About the Role
This role is an excellent opportunity for a team player with a positive attitude, excellent communication, and administrative support skills work to work in a fast-paced, growing company in the music financial industry. In this role, you will perform data entry tasks to support our Data Management and Sales teams while assisting our customer support team. In addition, this position performs general administrative tasks for the Executive team and the office.
Role Responsibilities
- Provides administration assistance to Executive Management in addition to general company administrative tasks
- Responsible for updating customer information and data entry in Salesforce, a CRM (Customer Relationship Management) system
- Assist the Royalty Support team with real-time customer support, including, but not limited to answering phones, sending emails, triaging customer issues, facilitating between relevant departments, and escalating when necessary
- General support to the sales staff through the preparation of reports and materials
Preferred Qualifications and Experience
- Time-management skills and adaptability
- Excellent written and verbal communication skills
- Proficient in Microsoft Office suite (Outlook, Excel, Word)
- Strong organizational, planning, and prioritization skills
- Data entry skills
- Ability to remain calm under pressure
- Customer service experience
- 2-3 years of administrative experience is preferred, but not required
- Prior experience working with CRM is an asset, but not required
- Ability to be resourceful
- Accountable, a self-starter, strong attention to detail
Work Environment
This job operates in a professional office environment. This role uses a headset and microphone, keyboard, computer, and printer.
To apply, please click here or send your resume to hr@godigitalmg.com.
About the Role
Excellent opportunity for a team-player with a positive attitude and excellent communication and administrative support skills to work in a fast-paced, growing company in the music financial industry. In this role, you will act in a supportive role for senior members of the Sales Team (“Royalty Specialists”) and the Managing Director of Sales that will lead to an increase in production, timely tracking and monitoring of leads, and an elevated customer experience. You will assist our sales team with general administrative tasks via phone and email, provide database support to our research team, and general office management duties.
Role Responsibilities
- Support senior Royalty Specialists as measured in production from 2022.
- Cultivate a positive customer experience by working with music Creatives and their key influencers (managers, lawyers, business managers, etc.,) to ensure all deliverables are reviewed and addressed promptly.
- Outreach to Royalty Specialist’s existing customer base to maintain relationships and drive repeat business / referrals.
- Field calls and ensure same-day responses as needed.
- Document collection both in the form of initial contact and/or follow-up.
- Handle 2-Factor Authentication (“2FA”) by working with customers to schedule access to their account(s).
- Submit repeat deal (“upsize”) requests.
- Enter lists from events and send follow-up emails.
- Handle downloading of PDF/CSV statements and files for review and submission.
- Assist with deal related “pending items” to ensure effective funding timelines.
- Schedule pitch / closing calls.
- Perform administrative outreach as needed.
- Track and keep current all sales-related activities in the company CRM system.
- Attend weekly Sales Meeting.
Preferred Candidate Skillset
- Excellent written and verbal communication skills
- Proficient in Microsoft Office suite (Outlook, Excel, Word)
- Strong organizational and planning skills
- Ability to remain calm under pressure and communicate with a smile
- 2-3 years of experience in supporting a customer facing role, preferably in a sales, banking, or financial services environment.
- Prior experience working with CRM is an asset, but not required
Work Environment
This job operates in a professional office environment. This role uses a headset and microphone, keyboard, computer, and printer.
To apply, please click here or send your resume to hr@godigitalmg.com.
Why work with us?
- Our employees value our company culture and love working here.
- We work hard, play hard, and look out for each other.
- We are passionate about the unique products and services we provide to the music community.
- “What’s not to love? We take care of the customers, and management takes care of us.”
- You will benefit from our excellent base pay with discretionary bonus, 401k with a match, outstanding medical, dental and vision plans, and paid time off, and our modern new office space in an eco-friendly building.
We are committed to creating an inclusive work environment that reflects the diversity of our community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.